FAQs
Included here are some of our Frequently Asked Questions. Hopefully they cover all you need to know about hiring party themes from Pass The Party. If there is something you still need answered, don't hesitate to get in contact with us. Go old school and give us a call on +64 21 599 879 or email info@passtheparty.co.nz
Where are you?
Pass the Party works out of two locations, our storage facility in Fernside, North Canterbury and our office in Redwood, Christchurch. Sometimes we work out of Cathy’s farm too, but that’s mostly brainstorming, And wine drinking.
What is your service area?
Our party theme packages and hire items can be delivered within Christchurch City, Kaiapoi, Rangiora, Fernside and Pegasus. Contact us if you would like to check if you’re within our service area. If you're outside of these areas, we may still be able to help you, just get in touch to discuss.
What are the freight costs?
Our hire items can not be shipped. Pricing for our Party Hire Packages includes delivery. Delivery of individual hire items will incur a charge. If you have any questions on delivery of hire items, please get in touch.
How can I pay?
We accept payments through our Paypal or into our bank account. When you make a booking with us, an invoice will be emailed to you with payment instructions.
I have a particular party theme in mind, can you help?
We love creating custom parties, just contact us and we’ll get the ball rolling.
Can I collect my order?
Our party packages are designed to be delivered so that we can do the set-up for you. Pick up may be available from our Redwood or Fernside locations, contact us to discuss further.
Do I have to clean everything before it’s returned?
No need to do the washing, but we do ask that all china, cutlery, glassware and serveware is rinsed and towel dried, and that you ‘shake out’ any linen before being packed away. We’ll wash the items at our end. Do not wash any items in a dishwasher.
How long can I hire for?
Our theme packages and hire library items are a 3 day hire, usually we will deliver on the Friday and collect on the Sunday. Feel free to contact us if you would like a longer hire period. The minimum charge for all hire items including packages or individual items is the 3 day hire price.
Can I set up my party theme package myself?
Set up is included in our party theme packages, (other than the high tea boxes). There are some items included in each package which must be set up by Pass The Party (our backdrop stands, for example). Outside of this you are welcome to decorate as you choose. We are happy to discuss this with you either at the time of booking, or at the time of delivery.
How do I secure my booking?
Payment in full secures your booking.
What if we break something?
We will charge for any damage or breakage at current replacement value, and deduct this amount from your bond. If the value of the damage or breakage is more than the bond, we will invoice for any outstanding costs.
What if I need to cancel?
We know things can change, so if you cancel with more than 7 days notice of delivery we’ll refund your payment, less a $50 fee. Cancellations with less than 7 days notice will incur a $100 fee.